Your privacy matters to us. This Privacy Policy explains exactly what personal data ace65 collects from Bangladesh players, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.
Six core commitments that shape how ace65 handles your personal data — built around transparency, security, and respect for Bangladesh players.
ace65 collects only the personal data that is genuinely necessary to operate the platform, process your payments, verify your identity, and comply with our licensing obligations. We do not collect data for the sake of it.
All personal data stored by ace65 is encrypted using AES-256 encryption. All data transmitted between your device and the ace65 platform is protected by SSL/TLS. Your information is never stored in plain text.
ace65 will never sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your data belongs to you — we are just the custodians of it while you use the platform.
Access to your personal data within ace65 is restricted to authorised personnel who need it to do their jobs. All staff with data access are trained in data protection and bound by confidentiality obligations.
ace65 members have the right to access, correct, and request deletion of their personal data at any time. Submit a request to the support team and we will respond within 30 days — no unnecessary delays, no runaround.
In the unlikely event of a data breach that affects your personal information, ace65 will notify you within 72 hours of becoming aware of the incident. We will explain what happened, what data was affected, and what steps we are taking.
As an ace65 member, you have clear rights over your personal data. Here is a plain-English summary of each one.
You can request a copy of all personal data ace65 holds about you at any time. We will provide this within 30 days of your request, free of charge.
If any personal data ace65 holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact the support team with the correct information.
You can request that ace65 delete your personal data. This right applies in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected. Note that some data must be retained for legal and regulatory compliance.
You can ask ace65 to restrict how we process your data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.
You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose to do so.
You have the right to object to ace65 processing your personal data for direct marketing purposes. You can opt out of marketing communications at any time via your account settings or by contacting support.
Plain English Promise: This Privacy Policy is written to be understood by real people, not just lawyers. If anything is unclear, contact the ace65 support team and we will explain it to you directly.
ace65 is an online sports betting and casino platform operated under a valid international gaming licence. The ace65 platform is accessible at ace65.club and through the ace65 mobile application. For the purposes of this Privacy Policy, ace65 is the data controller — meaning we are responsible for deciding how and why your personal data is processed.
If you have any questions about this Privacy Policy or about how ace65 handles your personal data, you can contact us at any time using the details in Section 14 of this policy. We take all privacy enquiries seriously and will respond promptly.
ace65 collects the following categories of personal data from members and visitors to the platform:
ace65 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required by law or regulation.
ace65 collects your personal data through the following channels:
Most of the data ace65 holds about you is provided directly by you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact the support team, or update your account settings. You are always in control of what information you provide to ace65.
When you use the ace65 website or app, certain technical data is collected automatically. This includes your IP address, device information, and browsing behaviour on the platform. This data is collected using cookies and similar tracking technologies — see Section 7 for more details on how ace65 uses cookies.
ace65 may receive data about you from third-party service providers in limited circumstances. For example, our KYC verification partner may provide the results of identity checks, and our payment processors may provide transaction confirmation data. ace65 only receives data from third parties where it is necessary for the operation of the platform and where the third party is authorised to share that data.
ace65 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your ace65 account | Identity data, contact data |
| Processing deposits and withdrawals via bKash, Nagad, Rocket | Financial data, identity data |
| Verifying your identity and age (KYC) | Identity data, government ID data |
| Detecting and preventing fraud, money laundering, and bonus abuse | All categories of data |
| Providing customer support via live chat and email | Identity data, communications data |
| Sending you account notifications and security alerts | Contact data, technical data |
| Sending promotional offers and bonus notifications (with your consent) | Contact data, betting history |
| Improving the ace65 platform and user experience | Technical data, usage data |
| Complying with legal and regulatory obligations | All categories of data |
| Responsible gaming monitoring and intervention | Betting history, usage data |
ace65 processes your personal data on one or more of the following legal bases depending on the specific purpose:
ace65 does not sell your personal data. We share your data only in the following limited circumstances:
ace65 works with a small number of trusted third-party service providers who help us operate the platform. These include payment processors (bKash, Nagad, Rocket integration partners), KYC and identity verification providers, cloud hosting providers, and customer support software providers. All service providers are bound by data processing agreements that restrict how they can use your data — they can only use it to provide services to ace65, not for their own purposes.
ace65 may be required to share your personal data with regulatory authorities, law enforcement agencies, or courts if required by law or by our gaming licence conditions. This includes sharing data in connection with anti-money laundering investigations, fraud investigations, or court orders. ace65 will only share the minimum data necessary to comply with such requirements.
In the event that ace65 is acquired by or merged with another company, your personal data may be transferred to the new entity as part of that transaction. You will be notified of any such transfer and the new entity will be required to honour this Privacy Policy.
ace65 will never share your personal data with third-party advertisers, data brokers, or marketing companies. Your data is not a product — it is information you have entrusted to us and we treat it accordingly.
ace65 uses cookies and similar tracking technologies on the platform to improve your experience and to collect usage data. Here is a plain breakdown of the types of cookies we use:
These cookies are necessary for the ace65 platform to function. They enable core features like logging in, maintaining your session, and processing transactions. You cannot opt out of essential cookies without disabling the platform entirely.
ace65 uses analytics cookies to understand how members use the platform — which pages are most visited, where members drop off, and how long sessions last. This data is used in aggregate to improve the platform. Analytics cookies do not identify you personally.
These cookies remember your preferences on the ace65 platform, such as your preferred language, display settings, and recently viewed games. They make your experience more personalised without collecting sensitive data.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ace65 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
ace65 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to any legal or regulatory requirements to retain it for longer. The following general retention periods apply:
When your data is no longer required, ace65 will securely delete or anonymise it so that it can no longer be linked back to you.
ace65 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
While ace65 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — please use a strong, unique password for your ace65 account and never share your login credentials with anyone.
The ace65 platform is strictly for adults aged 18 and over. ace65 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an ace65 account or provided personal data to ace65, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete the account and all associated data without delay.
ace65 uses age verification checks during the registration process and during KYC to prevent underage access to the platform. If age verification cannot be completed satisfactorily, the account will be suspended until verification is resolved.
To exercise any of your data rights described in the "Your Rights" section above, please contact the ace65 support team using the details in Section 14. When submitting a data rights request, please include your registered email address and a brief description of your request so we can process it efficiently.
ace65 will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days — if this is necessary, we will notify you within the initial 30-day period and explain the reason for the extension.
ace65 will not charge a fee for processing data rights requests unless the request is clearly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline to act on the request, and we will explain our reasoning to you.
With your consent, ace65 may send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, special offers, and other ace65 news. You can opt in to marketing communications during registration or at any time through your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing communications will not affect your ability to receive essential account notifications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of your marketing preferences because they are necessary for the operation of your account.
ace65 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make changes, we will update the "Last updated" date at the top of this page.
For significant changes to how we process your personal data, ace65 will notify you by email or via an in-platform notification at least 7 days before the changes take effect. Your continued use of the ace65 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically so that you are always aware of how ace65 is handling your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to how ace65 processes your personal data, please get in touch:
ace65 aims to respond to all privacy-related enquiries within 24 hours. For formal data rights requests, the 30-day response window described in Section 11 applies.
For questions about responsible gaming tools including deposit limits and self-exclusion, visit the Responsible Gaming page or contact the support team directly.
Register in two minutes, deposit via bKash or Nagad, and enjoy sports betting and casino games on a platform that takes your privacy as seriously as you do.